FAQ

❓ FREQUENTLY ASKED QUESTIONS

⏳ WHAT’S YOUR TURNAROUND TIME?
CANDLES ARE MADE TO ORDER AND SHIP WITHIN 10–12 BUSINESS DAYS. ALL OTHER PRODUCTS (LIKE ROOM SPRAYS, SCRUBS, AND CARPET SPRINKLES) SHIP WITHIN 7 BUSINESS DAYS. FOR ITEMS MARKED READY TO SHIP, PLEASE ALLOW UP TO 3 BUSINESS DAYS FOR PROCESSING.

🕯 HOW LONG SHOULD I BURN MY CANDLE THE FIRST TIME?
TO AVOID TUNNELING AND ENSURE AN EVEN MELT, BURN YOUR CANDLE FOR A MINIMUM OF 2 HOURS ON THE FIRST BURN — OR UNTIL THE WAX POOL REACHES THE EDGE OF THE JAR.

✂️ DO I NEED TO TRIM MY WICK?
YES! BEFORE EACH BURN, TRIM YOUR WICK TO ABOUT ¼ INCH. THIS HELPS YOUR CANDLE BURN CLEANLY, SAFELY, AND LAST LONGER.

📬 CAN I REQUEST A CUSTOM SCENT?
ABSOLUTELY! WE LOVE CUSTOM CREATIONS. JUST EMAIL US AT BETHANDSKYECO@GMAIL.COM WITH YOUR REQUEST, AND WE’LL CHAT THROUGH THE DETAILS.

🌿 ARE YOUR PRODUCTS CLEAN AND SAFE?
YES — WE’RE PROUD TO USE PARABEN- AND PHTHALATE-FREE FRAGRANCES IN ALL OUR PRODUCTS. WE BELIEVE YOUR HOME SHOULD SMELL AMAZING WITHOUT COMPROMISING YOUR AIR QUALITY.

💡 HOW STRONG ARE YOUR SCENTS?
OUR CANDLES AND MELTS ARE DESIGNED TO PROVIDE A BALANCED SCENT THROW — STRONG ENOUGH TO FILL A ROOM WITHOUT OVERWHELMING IT. IF YOU'RE SENSITIVE TO SCENTS, WE RECOMMEND STARTING WITH A WAX MELT SAMPLE!

🐾 ARE YOUR PRODUCTS PET-SAFE?
WE AVOID HARSH CHEMICALS, BUT EVERY PET IS DIFFERENT. WE RECOMMEND USING PRODUCTS IN WELL-VENTILATED SPACES AND CHECKING WITH YOUR VET IF YOU HAVE CONCERNS.