FAQ

Q: THE SCENT I WANT ISN'T LISTED ON THE WEBSITE. DOES THIS MEAN IT ISN'T AVAILABLE AT ALL?

A: NOT NECESSARILY! WE MAY HAVE IT IN STOCK SO PLEASE FEEL FREE TO SEND A QUICK EMAIL WITH YOUR REQUEST!

Q: WHAT IS THE TURN AROUND TIME?

A: PLEASE CHECK INDIVIDUAL PRODUCT LISTING FOR TAT. EACH PRODUCT TYPE MAY HAVE A DIFFERENT TAT.

Q: WHY WON'T MY CANDLE STAY LIT?

A: A FEW ISSUES MAY CAUSE THIS PROBLEM. ENSURE YOU TRIM THE WICK DOWN TO 1/4" EACH TIME YOU LIGHT YOUR CANDLE. LET THE CANDLE BURN UNTIL THE ENTIRE TOP HAS A FULL MELT POOL. IF YOU BLOW IT OUT BEFORE IT COMPLETELY MELTS THE TOP LAYER, IT MAY CAUSE TUNNELING (DROWNING THE WICK).

Q: WHY IS THERE 'FROSTING' ON MY CANDLE?

A: THIS IS A COMPLETELY NATURAL OCCURANCE WITH HANDMADE SOY CANDLES. FROSTING OCCURS BECAUSE SOY WAX FORMS CRYSTALLINE STRUCTURES AS IT COOLS AND HARDENS.